FAQs

Below you will find answers to some of our most commonly asked questions. If you don't find the information you're looking for below, please feel free to email us at help@chalkfullofdesign.com.

 FAQs

What should I use to write on my chalkboards?
Our chalkboards work best with regular chalk or erasable chalk marker.  Avoid chalk that contains wax as it will not erase.  Also avoid sidewalk chalk as it is made of a coarser material and will scratch the chalkboards.  We have child friendly chalk holders with premium smooth chalk available on our site.

How should I clean my chalkboards?
The best way we have found to erase our boards is with our Microfiber Erasing Cloths! They have a special construction that makes erasing a breeze. You may also use a basic cloth or paper towel that's been dampened with a bit of water. Baby wipes also work well! 

Help! I bought and used an erasable chalk marker and after I erased I could still see what had been previously written. What do I do?
On occasion, when the ink from a chalk marker can’t be fully erased from a surface, it leaves traces of residue, also known as a “ghost”. If this happens, don't fret! This ghosting can be reversed with a little Windex and some elbow grease. 

What happens if my chalkboards get damaged in the mail?
We go to great lengths to ensure that your boards arrive to you safe and sound in the mail. On rare occasions, some packages may get damaged in transit leaving your boards in less than perfect condition. In the event that this occurs, please contact us within 48 hours of receiving your boards with photos of the damage attached to your message. We will assess the damage and if necessary, send new boards out to you right away.

Can I return my chalkboards? 
We hope it never happens, but if for some reason you'd like to return your chalkboards please contact us within 7 days of receipt to do so. We can only accept returns on unused, non-custom boards.  All custom chalkboards (i.e.: personalized) or boards that have been written on at any point are final sale and not eligible for return.  We also do not accept returns on discontinued or NQP (not quite perfect) boards.  

Return shipping will be at the expense of the customer and we will issue a refund in the form of payment was received once we have your return in our hands, less a $5 restocking fee. We reserve the right to refuse a refund on boards that have been used or that arrive damaged to us due to insufficient return packaging. 

Do you ever run sales or promotions? 
Yes! Follow us on Instagram @chalkfullofdesign to stay up to date on promotions, new products and to see photos of our chalkboards in use!  You can also sign up to be on our email list on the website.  

How much is shipping?
We proudly offer flat rate shipping on all domestic (US) orders.*
All 8x10 orders ship for only $5
All 11x14 orders ship for only $10

*If you are purchasing multiple size chalkboards, shipping costs will default to the largest size board in your order*

Do you ship outside of the US?

We do not ship to any countries outside of the U.S. except for Canada. 

Shipping prices to Canada vary depending on your destination and weight. You are responsible for any customs fees or taxes.